Shipping policy
Shipping Policy
LMBHC LLC d/b/a Mythic Guitar Company
Effective Date: Aug 2024
This Shipping Policy governs all shipments of products purchased through MythicGuitars.com or otherwise fulfilled by LMBHC LLC d/b/a Mythic Guitar Company ("Mythic," "we," "us"). By placing an order, you agree to this Policy in full. This Policy is incorporated into and governed by our Terms of Service.
1. Processing Times
Processing time is the period between order confirmation and the date we tender your order to a carrier. Processing times are estimates only and are not contractual guarantees.
In-Stock Retail Items: Typically 1–5 business days from order confirmation.
Custom and Made-to-Order Instruments: Processing time varies significantly based on build complexity, materials availability, finishing and curing schedules, and current production queue. Custom builds typically take 8–16 weeks from deposit receipt to completion. Your order confirmation will include an estimated completion window. That estimate is subject to our Lead Times and Force Majeure provisions in our Terms of Service.
Special-Order Parts and Hardware: Typically 3–10 business days after we receive the item from our supplier. We are a small handcraft shop, not a warehouse — most specialty parts must be sourced on demand. Your patience directly supports independent American craftsmanship.
String Subscriptions: Orders are placed with our supplier on the 1st of each month. Fulfillment and shipment occur between the 15th and 25th of that month. See our String Subscription Terms for details.
Orders are processed Monday through Friday, excluding federal holidays. Orders placed after 3:00 PM Central Time or on weekends and holidays are processed the next business day. You will receive an email confirmation when your order ships.
2. Shipping Methods and Carriers
We ship via UPS, FedEx, and USPS. Carrier selection is at our discretion based on the size, weight, value, and destination of your shipment, unless you request a specific carrier in writing at the time of order. We reserve the right to use the carrier we determine is most appropriate.
Domestic Transit Times (Estimates):
- Standard: 3–7 business days after shipment
- Expedited: 2–3 business days after shipment
- Overnight: 1 business day after shipment (available for select locations and products; not guaranteed if carrier-caused delays occur)
All transit times are carrier estimates after pickup, not guarantees. Actual transit times depend on carrier operations, routing, weather, and other factors outside our control.
PO Boxes and APO/FPO Addresses: Delivery to PO boxes and military APO/FPO addresses may not be available depending on the carrier and the size or value of the shipment. Contact us before placing an order to confirm availability if you require delivery to such an address.
3. Risk of Loss and Title
Title to and risk of loss of all products transfer to you at the moment we tender the product to the carrier — regardless of who arranged the shipping. Once the carrier has accepted the package, our delivery obligation is fulfilled. We are not responsible for any loss, theft, damage, delay, misdelivery, or failure to deliver that occurs after carrier acceptance.
This means that once your package is in the carrier's possession:
- Lost packages are the carrier's responsibility
- Delayed packages are the carrier's responsibility
- Damaged packages are subject to the carrier's claims process
- Stolen packages after delivery are not our responsibility
We will cooperate with carrier claim processes and provide documentation as available, but we have no obligation to replace or refund products lost, damaged, or stolen after carrier acceptance unless shipping insurance was purchased and a valid claim is filed.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method and are displayed at checkout before you complete your order.
Custom orders and large or heavy items may incur higher shipping charges, which will be displayed at checkout or quoted separately.
Free Shipping Promotions: When offered, free shipping promotions apply only to standard domestic shipping within the contiguous United States on qualifying orders. Promotional free shipping does not apply to oversized items, custom builds, or international shipments unless explicitly stated.
5. Shipping Insurance
Shipping insurance is strongly recommended on all orders. For orders with a value exceeding $500, shipping insurance is required unless you explicitly waive the requirement in writing before shipment.
Without shipping insurance, we are not liable for loss, theft, or damage that occurs after we tender your order to the carrier, and we will not provide a replacement or refund for uninsured losses.
Insurance cost is included in or added to the shipping charges at checkout. If you decline available insurance on a high-value shipment, you do so at your own risk and waive any claim against us for in-transit loss or damage.
6. Order Tracking
You will receive a tracking number via email once your order has been picked up by the carrier. Tracking information may not be immediately visible in the carrier's system for 24–48 hours after pickup. Track your shipment directly through the carrier's website using the provided tracking number.
If your tracking shows a package as delivered but you have not received it, contact the carrier first. Carriers are responsible for confirming delivery accuracy.
7. Address Accuracy
You are solely responsible for providing a complete and accurate shipping address at checkout. We ship to the address you provide. We are not responsible for:
- Failed or delayed delivery caused by an incorrect, incomplete, or outdated address
- Packages delivered to a previous address you no longer occupy
- Packages that are returned to us due to an undeliverable address
- Carrier fees charged for address corrections, redirections, or return-to-sender processing
Address changes: If you need to correct your shipping address, contact us immediately at or (512) 402-5195. Address changes can only be accommodated before the order has been tendered to the carrier. Once tendered, you must contact the carrier directly to attempt a redirect, and any redirect fees charged by the carrier are your responsibility. We cannot guarantee that a carrier will honor redirect requests.
8. Undeliverable and Refused Shipments
If a shipment is returned to us because of an incorrect address, failed delivery attempts, refusal by the recipient, or any other reason attributable to you:
- You are responsible for all carrier fees incurred for the return of the package to our facility
- Re-shipment requires payment of a new shipping charge before we release the package
- If you choose not to have the item re-shipped, you will be refunded the product amount minus all original shipping costs, return shipping costs, and a 35% restocking fee
- Custom, made-to-order, and special-order items are not eligible for refund under any refused or undeliverable scenario — these are governed by our Refund and Return Policy
9. Damaged Shipments
If your order arrives visibly damaged:
- Note the damage with the carrier at delivery if possible
- Keep all original packaging, packing materials, and contents — do not discard anything, as the carrier requires them for inspection
- Contact us in writing within 7 calendar days of delivery with photographs of the damaged product, all packaging, and the shipping label
For shipments we arranged: we will cooperate with the carrier insurance claim and, upon verification, repair, replace, or refund at our election. Claims submitted after 7 days may be denied by the carrier and we are not obligated to cover uninsured losses outside the claim window.
For shipments you arranged: carrier damage is between you and the carrier after we tendered the product.
If shipping insurance was not purchased and the item is damaged in transit, we are not liable and cannot provide a refund or replacement.
10. Lost Packages
A package is considered lost when the carrier confirms it is lost or when a reasonable investigation period has elapsed without delivery. If your tracking shows your package as in-transit and significantly overdue:
- Contact the carrier directly with your tracking number to open a tracer or lost package claim
- Contact us so we can provide shipment documentation to support your claim
We will assist with the carrier claim process. We are not obligated to replace or refund lost packages unless shipping insurance was purchased and a valid carrier claim is filed and approved. Packages that show as delivered in the carrier's tracking system are not considered lost regardless of whether you received them — contact the carrier about delivery confirmation disputes.
11. Shipping Delays
Mythic Guitar Company is not responsible for shipping delays caused by the carrier, weather, natural disasters, supply chain disruption, pandemic, government action, port congestion, customs processing, equipment failure, or any other event beyond our reasonable control. These are Force Majeure Events as defined in our Terms of Service.
Selecting an expedited or overnight shipping option does not guarantee on-time delivery if the delay is caused by the carrier or a Force Majeure Event. Shipping upgrades cover carrier priority only — not carrier performance guarantees.
We will make reasonable efforts to communicate known delays. We are not liable for any loss, cost, or damage arising from a shipping delay regardless of cause.
12. International Shipping
We ship to select international destinations. International customers agree to the following:
You are the importer of record. All customs duties, import taxes, VAT, GST, tariffs, brokerage fees, and any other charges imposed by your country's customs or border authority are your sole responsibility. These charges are not included in our shipping costs and are not calculated at checkout. We have no control over what your country charges at the border.
Delivery times are estimates. International transit times vary based on destination country, carrier routing, and customs processing. We cannot guarantee delivery dates for international shipments.
Customs holds and rejections are not our responsibility. If your package is held, delayed, inspected, or rejected by customs, we are not liable for resulting delays or costs.
Compliance with import regulations is your responsibility. You are responsible for ensuring that the products you purchase comply with all applicable import laws, restrictions, and regulations in your country. We are not responsible for products seized, destroyed, or returned by customs authorities.
Currency: All transactions are in US dollars. You bear all foreign exchange risk.
13. Split Shipments
Some orders may ship in multiple packages depending on product availability, size, or logistics. You will be notified by email if your order ships in multiple packages. Each package will have its own tracking number. Partial shipment of an order does not affect payment obligations for the remainder of the order.
14. Pre-Orders and Backordered Items
Estimated ship dates for pre-orders and backordered items are provided at time of order. These dates are estimates subject to manufacturer and supplier timelines, shipping schedules, and Force Majeure Events. We will notify you of any material change to an estimated ship date. A delayed pre-order or backorder does not entitle you to cancellation or refund except as described in our Refund and Return Policy.
15. Cancellations After Supplier Order Is Placed
If you cancel an order after we have already placed the order with our supplier, a 35% restocking fee applies. Our suppliers charge us this fee on canceled orders and we cannot absorb it. This applies to all non-custom, non-made-to-order items ordered specifically for your project. Custom and made-to-order items are governed by our Refund and Return Policy and deposits are non-refundable.
Contact
For shipping questions, address corrections before shipment, or to report a damaged or missing shipment:
LMBHC LLC d/b/a Mythic Guitar Company
1914 W. Howard LN Ste B, Austin, TX 78728
(512) 402-5195
All damage and missing shipment claims must be submitted in writing with photographic documentation. Verbal reports are not accepted as formal claims.